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Wij matchen de beste professionals met bedrijven wereldwijd.

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Onze toptalenten: katalysator van groei en zakelijk succes

De perfecte match, in een handomdraai

Gentis is jouw go-to-partner voor talent en professionals in IT, engineering, bouw, finance, technical sales en digitale marketing. Wij matchen hoogopgeleide experts met groeiende bedrijven en organisaties in de hele wereld. Zo leveren we de nodige back-up voor ondernemers die snel en efficiënt willen groeien.

Als trendsettend recruitment agency focussen we ons op hoogkwalitatieve oplossingen op maat. Voor onze klanten én onze kandidaat-professionals. Want Gentis is vandaag de eerste carrièrekeuze voor toptalent in de populaire STEM-sectoren (Science, Technology, Engineering en Mathematics).

Onze filosofie: wij halen het maximum uit toptalent, wereldwijd. Op zoek naar een ervaren professional met impact, om jouw team te versterken? Of wat dacht je van een boost van je carrière, als professional bij Gentis? Wij heten je graag van harte welkom in onze uitdagende én bloeiende community van experts en consultants. Want Gentis heeft het voor jou!

Onze laatste aanbiedingen

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General Management, Strategic Advisory & Board
13/10/2025

UAE Nationals Career Opportunities - Apply Now

🇦🇪 Job Opportunities for UAE NationalsI’m constantly hiring UAE Nationals across Dubai and Abu Dhabi, covering positions from fresh graduates all the way up to senior and director-level roles for my clients between Dubai & Abu Dhabi.If you’re Emirati and open to exploring new job opportunities, I’d love to hear from you. Only criteria? UAE National with valid Family Book.We regularly hire across:Administration & Office SupportHuman ResourcesFinance, Accounting & LegalInformation Technology & Digital TransformationMarketing, Communications & Public RelationsCustomer Service & Client RelationsOperations, Projects & StrategyProcurement & Supply ChainBanking, Insurance & Financial ServicesEngineering & Technical RolesAnd more..📩 To be considered for current or future openings, please apply with your CV.Contact: Yassin Hadmoun, Emiratization Manager

PermanentUnited Arab EmiratesOn site
General Management, Strategic Advisory & Board
13/10/2025

ندعو الكوادر الإماراتية للتقديم

فرص عمل للمواطنين والمواطنات الإماراتيين من الخريجين الجدد إلى ذوي الخبرة والمدراء التنفيذيين في مختلف القطاعات.نقوم بالتوظيف في المجالات التالية:الإدارة والدعم المكتبيالموارد البشريةالمالية والمحاسبة والقانونتقنية المعلومات والتحول الرقميالتسويق والاتصال المؤسسي والعلاقات العامةخدمة العملاء وإدارة العلاقاتالعمليات والمشاريع والاستراتيجياتالمشتريات وسلسلة التوريدالبنوك والتأمين والخدمات الماليةالهندسة والمجالات التقنيةوغيرها من التخصصات الأخرى

PermanentUnited Arab EmiratesOn site
ICT
10/10/2025

Infrastructure Engineer

Job ScopeThe IT Support Specialist is the single point of contact (SPOC) for all local IT matters, ensuring effective support across the organization’s applications (including SAP and non-ERP business-specific systems) and infrastructure (desktop, laptop, networking, and telecom systems).This role is responsible for incident management, service coordination, and user satisfaction, while supporting infrastructure upgrades, business application rollouts, and continuous service improvements.Shift work and on-call support may be required for Priority 1 & 2 incidents.Key DimensionsBudget: No direct responsibility, but must track run-and-maintain costs through time reporting.Support coverage: Local business hours for normal operations; on-call mobile rotation for high-priority incidents.Application scope: SAP and non-ERP business-specific applications.Infrastructure scope: Desktop/Laptop fleet, network estate, telecommunications, and related hardware.Principal AccountabilitiesIncident & Request ManagementReceive, log, and track requests for support from end-users and service delivery staff.Monitor progress of incidents and escalations, keeping stakeholders informed.Conduct initial problem diagnosis and apply known solutions or escalate to specialized teams.Update incident logs and knowledge base in line with ITIL standards.Customer Engagement & Service CoordinationAct as the SPOC for all local IT issues, ensuring user needs are understood and addressed.Coordinate local escalations with global teams or external service providers.Provide advice on available systems, products, and services.Application & Infrastructure MonitoringMonitor applications and infrastructure performance, detect issues, and take corrective action.Collaborate with development/support teams and software vendors to address known problems or deliver enhancements.End-User Support & TrainingAssist users in effective use of desktop systems and applications.Deliver end-user training on business applications upon request.Participate in “transition to support” activities for new applications and updates.Vendor & Asset ManagementAct as point of contact for third-party vendors (ISPs, hardware service providers) and ensure HSSE compliance.Arrange preventive maintenance for IT equipment (servers, UPS, air conditioning, etc.).Manage local IT stock levels and coordinate with business focal points for replenishment.Business Continuity & SecuritySupport disaster recovery and business continuity activities.Ensure compliance with corporate IT security policies and standards.Key ChallengesKeeping technical skills aligned with evolving business application portfolio and infrastructure upgrades.Managing stakeholder relationships while constructively challenging for service improvement.Delivering results through virtual teams without direct authority.Operating effectively in a multi-application, multi-vendor environment.Skills & ExperienceTechnical Support & IT Service Management2–3 years’ experience in end-user IT support or help desk environments.Solid understanding of ITIL v4 processes and incident/problem management.Experience with ticketing systems and knowledge management tools.Strong troubleshooting, root cause analysis, and problem-solving skills.Applications & InfrastructureSAP GUI and non-ERP business applications.MS Office 365 Suite, Teams, collaboration tools.Operating Systems: Windows Server (2016–2022), Linux, MS SQL Database.Networking & Telecom: Cisco/Aruba switches & routers, PABX.Security: FortiClient, Fortigate firewalls, IRM Security Compliance.Hardware: Lenovo desktops/laptops, Nutanix, Fortigate appliances.Middleware, application integration, application security, and data architecture knowledge.Business & Soft SkillsFluent English (spoken and written).Strong interpersonal and customer service skills.Effective time management and ability to prioritize under pressure.Experience working in global/virtual and cross-functional teams.Preferred Senior ProfileCertification in a relevant technology area.Advanced troubleshooting and mentoring skills.Knowledge of ITIL and business processes in a similar industry.

PermanentMoroccoOn site
Ondernemingen

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