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IT support L1 & L2

12/05/2025
PermanentBelgiumHybrid
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Job description

Rattaché(e) à l’IT Operations & Support Manager, le poste vise à assurer la continuité de l’activité informatique auprès des collaborateurs sur différents sites (Belgique, France, Pays-Bas). Le technicien assure le support IT de premier et deuxième niveau, le déploiement et la configuration de postes, ainsi que la gestion du parc informatique et de la téléphonie.

  • Prise en charge et résolution des tickets (Topdesk), priorisation et dispatch.
  • Configuration, déploiement et maintenance des postes de travail (PC, smartphones, etc.).
  • Support technique et fonctionnel pour l’ensemble des équipements informatiques.
  • Gestion des entrées/sorties des utilisateurs et de leurs équipements, y compris comptes Active Directory.
  • Administration et conformité du parc informatique (patch management, achats d’équipements, suivi budgétaire de renouvellement).
  • Support et gestion des solutions collaboratives (Office 365, Teams, salles visio).
  • Administration de la téléphonie Cisco et Avaya (support, maintenance, gestion et accès VPN).
  • Gestion du parc d’imprimantes et assistance sur applications installées.
  • Préparation matériel (staging), création d’utilisateurs et groupes de sécurité via Active Directory.

Compétences techniques requises :

  • Administration Windows (postes et serveurs).
  • Maîtrise Active Directory et gestion des GPO.
  • Environnement Office 365 et outils collaboratifs.
  • Support smartphones (iOS, Android).
  • Téléphonie Cisco/Avaya.
Profile description

Nous recherchons des candidat(e)s passionné(e)s par le support informatique, doté(e)s d’un véritable sens du service et d’une grande orientation client. Curieux(se) et proactif(ve), vous aimez résoudre les problèmes et trouver des solutions innovantes pour optimiser l’environnement de travail.

  • Esprit d’équipe et communication : Vous possédez d’excellentes aptitudes relationnelles et savez interagir efficacement avec des interlocuteurs variés, aussi bien techniques que non techniques. Vous travaillez avec rigueur, pédagogie et faites preuve d’écoute active.
  • Organisation et gestion des priorités : Vous savez gérer simultanément différentes demandes, prioriser et garder votre sang-froid face à l’imprévu. Votre approche méthodique vous permet de dispatcher, suivre et résoudre les sollicitations dans le respect des délais.
  • Expérience confirmée : Fort(e) d’une expérience significative en support , vous êtes à l’aise dans des environnements complexes et multi-sites, et avez déjà démontré votre capacité à monter rapidement en compétence sur de nouveaux outils.
  • Technophilie et rigueur : Vous maîtrisez les environnements Microsoft (Windows, Office 365, Active Directory, GPO), ainsi que les infrastructures mobiles et de téléphonie (Cisco, Avaya). Vous tenez à jour vos connaissances et veillez au respect des standards de sécurité et de conformité.
  • Autonomie et esprit d’analyse : Vous êtes capable de prendre des initiatives, de documenter vos interventions et de proposer des axes d’amélioration pertinents pour optimiser les processus internes.
  • Adaptabilité : Avec une réelle ouverture d’esprit, vous êtes prêt(e) à intervenir dans un contexte international (Belgique, France, Pays-Bas) et à vous adapter rapidement à de nouveaux environnements et outils.
  • Qualités humaines : Fiable, engagé(e) et doté(e) d’une excellente éthique professionnelle, vous placez la satisfaction de vos collègues au cœur de vos priorités.
  • Maîtrise du français : Vous vous exprimez parfaitement en français à l’oral comme à l’écrit, garantissant la clarté et la précision des échanges et des documentations. Il faut également des connnaissances basique en néerlandais et en anglais.
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