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Technicien Support Informatique Niveau 1 – Mi-Temps

30/09/2025
Fixed termLuxembourgOn site
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Job description

Au sein de l'équipe Infrastructure & Cloud Services, ce poste de support niveau 1 mi-temps a pour rôle d'assurer le bon fonctionnement des services informatiques et la résolution des incidents courants liés à l'environnement Windows et aux pratiques DevOps.

  • Exécuter des actions de gestion quotidienne pour le maintien des serveurs Windows, y compris l'installation, la surveillance, et l'entretien de base.
  • Assister à la gestion des identités et des droits d'accès (IAM) pour garantir la sécurité et la conformité aux standards établis.
  • Traiter les demandes liées à la configuration et au dépannage DNS, en veillant à la continuité et la disponibilité des services web internes.
  • Participer à l’application des pratiques ITIL dans la gestion des incidents, la documentation des interventions et l’amélioration continue des procédures.

Ce poste implique une collaboration directe avec des équipes techniques et non techniques, en français, pour assurer une réponse efficace aux besoins de support informatique en environnement Cloud et Infrastructure.

Profile description

Nous recherchons des candidats qui démontrent une véritable passion pour l’informatique et le service à la clientèle. Un excellent support niveau 1 est avant tout une personne curieuse, dotée d’un solide esprit d’analyse, capable d’apprendre rapidement et de gérer les imprévus avec calme et méthode.

  • Sens aigu du service : Vous appréciez aider les autres et résoudre leurs problématiques avec patience et pédagogie.
  • Bonne capacité à collaborer : L’échange et le travail en équipe sont naturels pour vous, et vous savez comment communiquer simplement, même sur des sujets techniques.
  • Rigueur et fiabilité : Vous faites preuve de sérieux dans l’application de processus, et vous avez à cœur de respecter les consignes et les standards.
  • Envie de progresser : Ouvert(e) aux retours, vous souhaitez continuellement développer vos compétences en infrastructure, cloud et pratiques DevOps, même si vous en êtes au début de votre parcours.

Une familiarité avec l’administration Windows Server, la gestion des identités, la configuration DNS ou les bonnes pratiques ITIL est un atout complémentaire, mais pas indispensable si la motivation d’apprendre est solide.

Nous privilégions également les candidats à l’aise avec la langue française, tant à l’oral qu’à l’écrit, afin de garantir une communication fluide avec les utilisateurs et l’équipe technique.

Si vous aimez combiner relation humaine et technique dans un environnement où la proactivité et la bonne humeur sont appréciées, votre profil retiendra notre attention.

Job location:
Avenue du Swing 7 L-4367 Belvaux, Luxembourg
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