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Remote engineer

20/11/2023
PermanentxOn site
Kopiëren naar klembord
Functieomschrijving
  • Respond to customer support calls and tickets in a professional and courteous manner.
  • Diagnose and resolve customers' technical problems using remote support tools.
  • Guide customers through troubleshooting steps to resolve their IT problems.
  • Install, configure and update systems remotely.
  • Document customer interactions and solutions in a ticket management system.
  • Collaborate with other members of the service desk team to resolve complex problems.
Profielbeschrijving
  • Minimum 3 years' experience as a remote engineer
  • Hard skills: Back up software support, system administration (ad), microsoft 365 , powershell, back up (Veeam, or others), Vm ware
  • Languages: FR/ENG


Kopiëren naar klembord

Vergelijkbare banen

ICT
11/09/2024

Cloud Operation Manager

Job Title: Cloud Operations ManagerLocation: Casablanca or Rabat, MoroccoJob Overview: We are seeking a Cloud Operations Manager to join our team in either Casablanca or Rabat. The successful candidate will oversee cloud operations, focusing on building and maintaining our operation and transaction support platform. This role involves working with either Microsoft Azure or Amazon Web Services (AWS), ensuring the smooth administration and operation of our proprietary cloud platform. You will play a key role in planning IT tool implementation, enhancing efficiency, and ensuring operational excellence.Key Responsibilities:Platform Building & Operation: Design, develop, and manage the operation/transaction support platform of our client.Operational Insight: Gain deep insight into the operational requirements specific to the Moroccan market, ensuring that the platform aligns with these needs.Cloud Administration: Oversee cloud operations, ensuring optimal performance and uptime for either Azure or AWS environments.Efficiency Improvement: Plan and implement IT tools to streamline processes, improve operational efficiency, and optimize transaction support.Collaboration: Work closely with cross-functional teams to ensure smooth platform operations and address any technical or operational challenges.Locations:CasablancaRabatIf you're a motivated cloud expert looking to make a significant impact in a fast-paced and growing environment, we encourage you to apply !

PermanentMoroccoOn site

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