Job Description

The Senior Facilities Manager is responsible for the daily operational management of a site, overseeing all aspects of facility performance, team leadership, and service delivery. This role encompasses managing internal teams and external service providers, maintaining strong client relationships, administering contracts and budgets, and ensuring full compliance with Health & Safety regulations. The position is central to driving service performance, controlling costs, managing operational risks, fostering continuous improvement, and monitoring KPIs and SLAs. With a strong focus on quality, safety, and sustainability, the Senior Facilities Manager ensures that all facility operations meet the highest standards while supporting organizational objectives.

Key Responsibilities:

• Oversee daily operational management of the facility site, ensuring smooth and efficient service delivery across all departments
• Lead, manage, and develop internal facilities teams, including recruitment, training, performance management, and team engagement
• Manage relationships with external service providers and contractors, ensuring service quality, compliance, and cost-effectiveness
• Develop, negotiate, and administer facility contracts and service agreements with vendors and partners
• Prepare, monitor, and control facility budgets, identifying cost-saving opportunities and optimizing resource allocation
• Ensure strict compliance with all Health & Safety regulations, standards, and best practices; conduct risk assessments and implement mitigation strategies
• Monitor and analyze Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), reporting on performance metrics and identifying improvement opportunities
• Drive continuous improvement initiatives, implementing process enhancements and operational best practices
• Maintain strong client relationships through regular communication, issue resolution, and service quality assurance
• Promote sustainability practices and environmental responsibility across all facility operations
• Manage facility maintenance schedules, emergency response protocols, and preventive maintenance programs
• Ensure quality standards are maintained across all facility services and operations

Candidate Profile

We are looking for an experienced facilities management professional with a proven track record in operational leadership, team management, and service delivery optimization. The ideal candidate combines strong technical knowledge of facility operations with excellent interpersonal and business acumen. You should be a strategic thinker who balances operational excellence with cost control, demonstrates a genuine commitment to Health & Safety, and possesses the leadership skills to inspire and develop teams. We seek someone who is proactive, detail-oriented, and capable of managing multiple priorities while maintaining a focus on quality, sustainability, and continuous improvement.

Experience & Expertise Required:

• Minimum 5 years of experience in facilities management, operations management, or a related field
• Proven experience managing facility teams and external service providers in a multi-site or complex environment
• Strong knowledge of Health & Safety regulations, compliance standards, and risk management practices
• Demonstrated expertise in budget management, contract administration, and cost control
• Experience monitoring and optimizing KPIs, SLAs, and operational performance metrics
• Familiarity with facilities management systems, maintenance software, and relevant IT tools
• Knowledge of sustainability practices and environmental management in facility operations
• Excellent communication and stakeholder management skills, with ability to liaise with clients, teams, and vendors

Qualities & Work Approach:

• Strong leadership and people management capabilities with the ability to motivate and develop teams
• Strategic mindset combined with attention to operational detail and process improvement
• Proactive problem-solver with excellent decision-making and judgment skills
• Commitment to Health & Safety as a core value and operational priority
• High standards of integrity, professionalism, and accountability
• Excellent organizational and time management skills with ability to manage multiple priorities
• Strong analytical and reporting capabilities
• Collaborative approach to working with teams, clients, and external partners
• Adaptability and resilience in a dynamic operational environment

Role Impact & Success:

In this role, you will be instrumental in ensuring that facility operations run smoothly, safely, and cost-effectively while supporting the broader organizational mission. Success is measured by consistent achievement of performance targets, strong team engagement, client satisfaction, and the delivery of continuous operational improvements.