Air Export Agent
“Navigate to success with Gentis, the bridge between talent and outstanding opportunities within the job market. As a leader in recruitment services, we match top talent with top companies in various sectors”
Job Description:
Ensure timely and accurate handling of cargo and related information while providing exceptional customer service within the Air Export department.
Key Responsibilities:
· Ensure smooth and timely handling of the freight process.
· Ensure accurate and timely data entry into the operational system.
· Track, trace and report on Air Export files.
· Use Tree View on a daily basis.
· Ensure arrival notices are communicated to overseas partners and customers
· Ensure accurate and timely client and vendors billing.
· Interact with our customers in arranging their international shipments, meeting customer service standards.
· Contribute to maintaining strong relationships with suppliers, including airline carriers, trucking companies, and other partners.
· Ensure full compliance with both internal and external regulations, in accordance with government requirements.
· Understand department process flows and identify best practices to enhance operational efficiency and productivity.
· Ensure all customers standard operating procedures in place and updated in the DLSOPs
· Meet KPI standards in accordance with the Company’s procedures
· Maintain effective overseas communication and provide timely responses to emails and requests (both internal and external).
· Escalate issues to management when necessary.
· Fulfill company standards of 52 hours of training per year per employee.
· Complete all mandatory training as required.
· Promote compliance by diligently following company policies and regulations, performing tasks with integrity and professionalism.
Knowledge, Skills, and Behaviours
Knowledge:
- Completed company training and well-versed in internal policies.
- Strong understanding of services, systems, and procedures.
- IATA Certification is a plus.
Skills:
- Excellent interpersonal and communication skills, with the ability to listen, understand, and convey information clearly to achieve the best results.
- Pro-active and well-organized, ensuring smooth operations and efficiency.
- Strong computer skills, including proficiency in Excel and Word.
- Fluent in English
Behaviours:
Embody the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Determination, Sense of Humor, and Visionary Thinking.
Exciting Opportunity in Air Export Operations!
Are you ready to take on a dynamic role in air export operations? If you have the skills, experience, and drive to excel in a fast-paced international environment, we’d love to hear from you!
Apply now by sending your CV to nicolas.d@gentis.com.
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