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Service Offering Lead

19/08/2025
PermanentCanadaHybrid
Kopiëren naar klembord
Functieomschrijving

Positionnement

  • Poste clé dans l’organigramme, directement au-dessus des Directeurs Produits et Opérations.
  • Responsable de l’offre de services globale, de sa définition stratégique à son exécution dans les cliniques partenaires.
  • Rôle transversal mêlant stratégie, organisation, relation client et pilotage opérationnel.
  • Évolution naturelle : rôle de COO à terme.

Responsabilités

  • Définir et piloter la stratégie de services et les priorités marché.
  • Superviser l’ensemble des équipes de delivery : Product Director (vision produit, tech), Operations Director, Customer Success Lead, Service Enablement Lead.
  • Garantir la bonne implémentation des services dans les cliniques (onboarding, adoption des outils, accompagnement terrain).
  • Identifier blocages opérationnels et concevoir des process scalables (KPIs, outils, training, playbooks).
  • Assurer la cohérence entre tech / produit / opérations / finance / support.
  • Construire et maintenir la relation avec les directeurs de cliniques et les médecins-propriétaires (confiance, écoute, adaptation des solutions).
  • Développer progressivement une équipe dédiée pour démultiplier la portée.
Profielbeschrijving

Profil recherché

  • Expérience 2–6 ans en conseil, opérations, customer success, transformation ou implémentation.
  • Solide capacité à gérer des environnements ambigus, à être la colle entre les fonctions.
  • Avoir déjà travaillé dans ou avec le secteur santé/clinique = net avantage.
  • Leadership, rigueur opérationnelle, intelligence relationnelle, capacité à imposer structure et rythme.
  • Maîtrise des outils financiers, opérationnels et technologiques.

Contraintes et conditions

  • Hybrid à Montréal (3–4 jours sur site).
  • Voyages fréquents aux États-Unis (onboarding, training, suivi des cliniques).
  • Package : Compétitif + avantages et équité
Werklocatie:
Montréal, Canada
Kopiëren naar klembord

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“De consultants van Gentis hebben altijd rekening gehouden met een aantal factoren om ons de juiste kandidaten voor te stellen. De kandidaten die we hebben aangeworven, werken nog steeds bij ons en persoonlijk ben ik erg tevreden dat we ze onlangs in ons team hebben opgenomen.”
Joakin / Deputy-AMLCO, PPS
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Morgan / HR, CAF
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