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Job Description:

Ensure timely and accurate handling of cargo and related information while providing exceptional customer service within the Air Export department.

Key Responsibilities:

·      Ensure smooth and timely handling of the freight process.

·      Ensure accurate and timely data entry into the operational system.

·      Track, trace and report on Air Export files.

·      Use Tree View on a daily basis.

·      Ensure arrival notices are communicated to overseas partners and customers

·      Ensure accurate and timely client and vendors billing.

·      Interact with our customers in arranging their international shipments, meeting customer service standards.

·      Contribute to maintaining strong relationships with suppliers, including airline carriers, trucking companies, and other partners. 

·      Ensure full compliance with both internal and external regulations, in accordance with government requirements. 

·      Understand department process flows and identify best practices to enhance operational efficiency and productivity.

·      Ensure all customers standard operating procedures in place and updated in the DLSOPs

·      Meet KPI standards in accordance with the Company’s procedures

·     Maintain effective overseas communication and provide timely responses to emails and requests (both internal and external).

·      Escalate issues to management when necessary.

·      Fulfill company standards of 52 hours of training per year per employee.

·      Complete all mandatory training as required.

·      Promote compliance by diligently following company policies and regulations, performing tasks with integrity and professionalism.