We are looking for candidates who thrive on organizing and elevating IT support environments, bringing both structure and fresh perspective to team collaboration. The ideal person for this mission is hands-on, detail-oriented, and genuinely passionate about process improvement and performance visualization.

• Natural leaders, able to coordinate multiple support teams and foster alignment among diverse stakeholders—internal IT, external suppliers, and legal clients.
• Experienced communicators who can translate technical issues into clear updates for legal professionals and other non-technical partners, ensuring that everyone remains informed and engaged.
• Data-driven organizers skilled with Jira Service Management, Microsoft Excel, and (ideally) Power BI—comfortable setting up dashboards, tracking KPIs, and using data to identify trends and inspire change.
• Process improvers with a history of streamlining support workflows and introducing best practices, driving tangible advances in service quality and efficiency.
• Stakeholder-focused problem solvers who handle complexity with composure, proactively working to bridge gaps between teams and ensuring that performance objectives and SLAs are met.
• Contract-savvy evaluators—those with experience in supplier assessment or renegotiation can add significant value by strengthening vendor relationships and optimizing service agreements.
• Comfort in a freelance, mission-driven context is essential; we value professionals who are self-motivated and can quickly gain trust within a multi-team environment.

We appreciate candidates with a background in legal or contract management settings, who can bring a meticulous approach and keen understanding of the nuances of supporting legal professionals. Success in this role comes from marrying strong interpersonal skills with operational rigor—making IT support clearer, smoother, and more effective for everyone involved.