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IT Support Engineer 1st & 2nd Line

20/11/2025
PermanentBelgiumHybrid
Kopiëren naar klembord
Functieomschrijving

IT Support Engineer 1st & 2nd Line

Wij zoeken een IT Support Engineer die technische ondersteuning biedt op eerste en tweede lijnsniveau voor onze organisatie in Leuven. U bent het eerste aanspreekpunt voor eindgebruikers met technische problemen en levert praktische, ter plaatse ondersteuning met nadruk op duidelijke communicatie en probleemoplossing.

Belangrijkste verantwoordelijkheden:

  • Eerste-lijnondersteuning bieden aan eindgebruikers via ter plaatse bezoeken, telefoon en ticketingsystemen voor hardware-, software- en connectiviteitsproblemen
  • Hardware diagnosticeren en oplossen op desktopcomputers, laptops, printers en randapparatuur
  • Softwaretoepassingen en besturingssystemen installeren, configureren en bijwerken volgens organisatiestandaarden
  • Gebruikersaccounts, machtigingen en toegangsrechten beheren in Active Directory
  • Onopgeloste problemen escaleren naar tweede-lijnondersteuning met duidelijke documentatie
  • Nauwkeurige registratie bijhouden van alle ondersteuningstickets en oplossingen
  • Gebruikerstraining en begeleiding bieden over IT-tools en best practices
  • Preventief onderhoud uitvoeren, inclusief systeemupdate en patchbeheer
  • Tweede-lijnactiviteiten ondersteunen, inclusief netwerkprobleemoplossing en serverwerkzaamheden
  • Samenwerken met IT-teamleden om ondersteuningsprocessen te verbeteren

Ideale kandidaatprofiel

U combineert sterke technische kennis met uitstekende interpersoonlijke vaardigheden en een oprecht engagement voor gebruikersgerichte ondersteuning. U bent een communicatieve professional die direct contact met eindgebruikers waardeert, trots is op efficiënte probleemoplossing en elke aanvraag met geduld benadert.

Vereiste ervaring en expertise:

  • Bewezen ervaring in eerste- of tweede-lijnondersteuning, bij voorkeur in een multi-user organisatieomgeving
  • Sterke kennis van Windows besturingssystemen
  • Vertrouwdheid met Active Directory en basisnetwerkconcepten
  • Ervaring met Microsoft 365, Intune en moderne werkplekbeheer
  • Competentie in hardwareproblemen en randapparaatprobleemoplossing
  • Ervaring met IT-ticketingsystemen en documentatiepraktijken
  • Begrip van IT-beveiliging en gegevensbescherming
  • Vermogen om onafhankelijk te werken en meerdere aanvragen gelijktijdig te beheren

Gewenste kwaliteiten:

  • Uitstekende mondelinge en schriftelijke communicatievaardigheden
  • Sterke probleemoplossingsmentaliteit met methodische benadering
  • Geduldig, empathisch en professioneel gedrag
  • Proactieve houding ten aanzien van het leren van nieuwe technologieën
  • Betrouwbaarheid en verantwoordelijkheid
  • Flexibiliteit en bereidheid zich aan te passen aan veranderende prioriteiten
  • Teamspeler mentaliteit met sterke samenwerkingsgewoonten
Werklocatie:
null null null 3000 Leuven, Belgium
Kopiëren naar klembord

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