Job Description

The IT Infrastructure Manager is responsible for planning, implementing, managing, and maintaining the organization's IT infrastructure, including networks, servers, data centers, telecommunications, and security systems. This role ensures infrastructure stability, security, scalability, and alignment with business needs. The successful candidate will oversee critical systems that support organizational operations, manage a dedicated support team, and drive continuous improvement across the technology landscape. Day-to-day responsibilities include monitoring system performance, implementing infrastructure enhancements, managing vendor relationships, and ensuring compliance with data protection regulations. This position requires both strategic planning capabilities and hands-on technical expertise to deliver reliable, secure, and future-ready infrastructure solutions.

Key Responsibilities:

• Manage network, servers, data centers, and telecommunications infrastructure
• Oversee firewalls, antivirus systems, intrusion detection, and security controls
• Manage backup, disaster recovery, and business continuity plans
• Monitor system and network performance and implement improvements
• Develop and enforce IT infrastructure policies and procedures
• Plan infrastructure capacity and evaluate future technology needs
• Evaluate and recommend infrastructure solutions and vendors
• Manage hardware and software upgrades and infrastructure projects
• Support application deployment in collaboration with internal teams
• Lead the IT infrastructure support team and ensure service availability
• Ensure compliance with data protection and local regulations

Candidate Profile

We are looking for candidates who bring a combination of deep technical expertise, proven leadership experience, and a commitment to operational excellence. The ideal candidate will have a strong foundation in IT infrastructure management, demonstrated ability to lead technical teams, and a proactive approach to identifying and solving complex infrastructure challenges. We seek professionals who understand the strategic importance of reliable infrastructure, can communicate effectively across technical and business stakeholders, and are driven to maintain the highest standards of security and availability.

Experience & Expertise Required:

• Bachelor's degree in IT, Computer Science, or related field
• 5+ years of experience in IT infrastructure, network, and systems management
• 2+ years of experience in team leadership or management
• Hands-on experience with Microsoft, Cisco, VMware, Veeam, storage systems, virtualization, and firewalls
• Experience with LAN/WAN, VPN, WLAN, and cloud platforms (Azure preferred)
• Knowledge of ITIL and ITSM practices
• Fluent English; Arabic language skills are a plus

Qualities & Work Approach:

• Strong problem-solving and analytical capabilities
• Excellent communication skills with both technical and non-technical audiences
• Proven ability to lead, mentor, and develop technical teams
• Strategic mindset with attention to detail and operational discipline
• Commitment to continuous learning and staying current with infrastructure technologies
• Proactive approach to risk management, security, and compliance

Role Impact & Success:

Success in this position directly impacts organizational reliability, security, and growth. The IT Infrastructure Manager will be instrumental in building and maintaining systems that enable business continuity and support the organization's strategic objectives.