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Business Analyst Salesforce Junior – Assurance

10/06/2025
PermanentLuxembourgOn site
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Description du poste

Business Analyst Salesforce – Assurance au Luxembourg, impliqué dans le projet de mise en place du CRM Salesforce

  • Analyse des besoins métiers : Recueillir et analyser les processus existants afin de proposer des améliorations alignées avec la stratégie CRM.
  • Reengineering des processus : Identifier les optimisations possibles des process métier, documenter les changements proposés et contribuer à leur mise en œuvre.
  • Administration de Salesforce : Participer à la configuration, à la maintenance et à l’évolution fonctionnelle de la plateforme Salesforce CRM.
  • Support aux opérations : Assurer le soutien opérationnel aux équipes commerciales dans l’utilisation du CRM.
  • Interactions transverses : Collaborer avec les équipes IT, métiers et vente pour garantir la bonne conduite du projet et l’intégration efficace des outils.
  • Documentation et reporting : Produire une documentation claire sur les processus et le changement, assurer le suivi des indicateurs liés à la performance du CRM.

Environnement trilingue : la maîtrise avancée du français et un bon niveau d’anglais sont nécessaires pour communiquer efficacement avec les parties prenantes.

Description du profil

Nous recherchons des candidats qui se distinguent par leur esprit d'analyse, leur curiosité professionnelle et leur envie de comprendre et d'améliorer les processus métiers. Une aptitude à communiquer clairement, tant à l'oral qu'à l'écrit, est essentielle afin de dialoguer efficacement avec les équipes opérationnelles et informatiques.

  • Capacité à adopter une approche structurée pour analyser les besoins des métiers et proposer des solutions innovantes, en veillant à la cohérence globale du projet CRM Salesforce.
  • Goût prononcé pour la collaboration et l'écoute active, favorisant un esprit d'équipe et une forte orientation vers la satisfaction des utilisateurs finaux.
  • Esprit d’initiative et sens de l’organisation : nous apprécions les personnes méthodiques, capables de gérer plusieurs priorités et de s’adapter à un environnement dynamique.
  • Intérêt pour la digitalisation et les outils CRM tels que Salesforce, avec une volonté d’apprendre et de monter en compétence.
  • Maîtrise courante du français et bonne aisance en anglais afin d’évoluer dans un contexte international et communiquer aisément avec des interlocuteurs variés.
  • Première expérience dans l'assurance ou motivation manifeste à découvrir ce secteur constituera un atout supplémentaire.

Nous valorisons les personnalités dynamiques, ouvertes d’esprit et engagées, prêtes à s’investir dans un projet de transformation digitale ambitieux.

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