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Insurance Manager

20/05/2025
PermanentBelgiumHybrid
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Job description

Role Overview: The Insurance Manager oversees key business functions and ensures seamless collaboration between business and IT stakeholders. This role is responsible for business planning, alignment, and reporting to all stakeholders, as well as implementing and coordinating strategic change projects.

  • Business Planning & Reporting: Lead and align planning activities with stakeholders, manage performance metrics, and deliver regular reports to senior management.
  • Project Coordination: Coordinate the implementation of business projects and ensure effective communication between diverse teams, including business and IT.
  • Market Monitoring: Continuously track external market trends and innovations to inform business strategy and planning.
  • Customer Service Quality: Drive high standards for customer service by ensuring team training, designing streamlined processes, and analyzing client feedback to implement improvements. Oversee governance of service quality, productivity, and optimal dispatch of operational requests.
  • Workforce Management: Plan and manage workforce allocation for operational teams to ensure organizational goals are met efficiently.
  • Internal Control & Reporting: Maintain governance frameworks, compliance, and provide comprehensive reporting on operational and financial data from the data warehouse.
  • Process Optimization: Design and implement best-in-class business procedures and communication strategies supporting business transformation objectives.

Required Capabilities: Master’s degree with extensive experience managing business or IT projects, and advanced knowledge of Microsoft Office tools. Proficiency in Dutch, French, and English is essential. Familiarity with the healthcare sector and experience in managing complex change environments are advantageous.

Profile description

We are looking for candidates who exhibit a strong leadership presence and thrive in complex, fast-paced environments where business transformation is key. Our ideal professional brings deep expertise in both people management and project coordination, as well as a proven record in driving change across business and IT domains.

  • Strategic and Analytical Thinker: We value individuals with a conceptual, analytical mindset and superior synthesis skills, able to see the bigger picture while managing details and priorities across multiple business streams.
  • Empathetic Leader and Team Player: The right person is a natural team player, comfortable leading through influence and developing others. You empower teams to succeed and foster a constructive, collaborative work atmosphere.
  • Effective Stakeholder Navigator: Exceptional communication and negotiation capabilities are essential, as you will be facilitating collaboration across diverse stakeholder groups and building consensus in multifunctional settings.
  • Proficient Change Facilitator: Experience in transformation leadership and an ability to manage resistance are crucial. We seek those who inspire confidence and engagement amid organizational shifts.
  • Customer-Oriented Innovator: A genuine focus on improving customer service quality and productivity, using feedback, best practices, and market insights to innovate and enhance operations, is highly valued.
  • Business Process Optimizer: We appreciate candidates adept at designing, implementing, and refining business processes, procedures, and governance frameworks to support continuous improvement and operational excellence.
  • Workforce Planning Expertise: Experience in effectively managing workforce allocation, productivity monitoring, and operational planning is strongly regarded.
  • Data-Informed Decision Maker: Proven capability in leveraging data and reporting for business planning, internal control, and performance monitoring, ideally with a good grasp of data warehouse concepts.
  • Advanced Microsoft Tools User: Strong command of Microsoft Office tools is a must for effective reporting, analysis, and communication.
  • Multilingual Communicator: Fluency in Dutch, French, and English is essential, enabling seamless communication with a broad range of internal and external stakeholders.
  • Relevant Background: A Master’s degree and substantial experience (preferably in a comparable role) provide a solid foundation. Experience in the healthcare sector is a plus.

If you are motivated by leading change, championing quality, and fostering cross-functional collaboration within a dynamic insurance setting, you are the type of person who will excel and grow with us.

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