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IT Technician – Event Operations

21/07/2025
PermanentSaudi ArabiaOn site
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Job description

Core Purpose of the Job

The IT Technician is responsible for the seamless execution of IT operations and support for all programs and events managed by the Operations Division. The role involves hands-on technical preparation, real-time support, and post-event follow-up, ensuring robust IT infrastructure and services at both headquarters and event locations.

Scope of Responsibilities

  • Event Preparation: Assess and coordinate internet bandwidth, review hotel RFPs for technical adequacy, ready and ship necessary IT kits, test VPN and RDP ports, prepare backup equipment, and liaise with on-site IT contacts.
  • Event Setup: Install required network and Wi-Fi kits, confirm operational readiness of backup IT provisions, and execute comprehensive technical checks prior to event commencement.
  • Event Management: Launch and monitor essential event platforms (like Zoom), check internet speeds and redundancy, validate AV systems such as projectors and microphones, maintain back-up power for wireless equipment, manage technical escalations, and ensure reliable session recording quality.
  • Post-Event Management: Conduct inventory reviews of deployed IT assets and generate detailed incident and performance reports for team analysis.
  • HQ Management: Assist HQ teams with IT maintenance and process development, supporting both infrastructure and cloud networking requirements.
  • Additional Tasks: Provide further technical support as assigned by the Operations Manager.

Technical Focus Areas

  • Cloud Architecture, Infrastructure & Cloud Services
  • Network Administration (Routing, VPN, TCP/IP Networking, IPS Configuration)
  • Event-Driven Architecture Implementation

Language Requirement

  • Professional proficiency in English is required for documentation and communication with local and international stakeholders.
Profile description

We are looking for candidates who thrive in dynamic and fast-paced environments, particularly those with a passion for ensuring seamless technology operations during complex events. The ideal individual demonstrates outstanding problem-solving abilities and remains calm under pressure, able to swiftly address unexpected technical challenges as they arise.

  • Proactive and Detail-Oriented: We value individuals who show meticulous attention to detail, ensuring that all connectivity and technical requirements are thoroughly validated ahead of time. A proactive approach in foreseeing potential issues and implementing contingencies is crucial.
  • Excellent Communicator: Strong verbal and written English skills are essential, along with the ability to interact clearly with both internal teams and external partners, such as venue technical points of contact and service providers.
  • Technically Proficient: The right candidate will possess a solid understanding of network administration, Cloud and on-site infrastructure, and telecommunications, especially regarding enterprise-level routing, VPNs, TCP/IP networking, and IPS configuration. Experience with event-driven setups and hybrid event technology is highly valued.
  • Collaborative and Reliable: Success in this role requires a team player with a dependable work ethic who is always willing to assist across functions and respond promptly to requests. A customer-focused mindset and a willingness to support non-IT colleagues with their technical needs are equally important.
  • Adaptable and Resourceful: Candidates should exhibit flexibility to work across multiple locations or adjust to changing event requirements. We seek individuals who can efficiently manage resources, coordinate logistics for IT equipment, and ensure reliable backup systems are in place.
  • Integrity and Professionalism: We appreciate those who uphold high standards of integrity and maintain professionalism throughout all interactions and responsibilities, including sensitive post-event evaluations and technical reporting.

The right candidate will blend strong technical foundations with excellent interpersonal skills and unwavering dedication to supporting operational excellence across diverse events.

Job location:
Riyadh, Saudi Arabia
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