We are looking for candidates who are genuinely eager to start their career in IT support, demonstrate a true desire to learn, and thrive in a dynamic environment with numerous ongoing projects. The ideal profile is someone who approaches problems with curiosity and persistence, seeking to deepen their technical expertise over time.

The type of person who will excel in this position possesses the following qualities and background:

• Proactive learner: Shows a natural inclination to develop new skills and expand their knowledge, especially in SQL and Unix, and is comfortable with a steep learning curve.
• Responsible and detail-oriented: Committed to following established procedures and documentation carefully, ensuring consistency and reliability in all troubleshooting activities.
• Collaborative mindset: Understands the importance of teamwork and has the humility to escalate more complex issues to senior support when necessary, prioritizing the bigger picture over individual glory.
• Technically curious: Enjoys exploring how systems work, eager to experiment with SQL queries and Unix commands, and quick to familiarize themselves with new tools such as Jira.
• Strong communicator in English: Able to articulate problems clearly and professionally, both in writing and verbally, to colleagues and stakeholders.
• Adaptable and resilient: Comfortable in a fast-paced support environment where priorities can shift, ready to take on increasing responsibilities as their knowledge grows.

We value candidates who are at the very beginning of their IT careers but show clear signs of potential and ambition, particularly those with a foundational understanding of SQL, basic competency in Unix commands, and familiarity with ticketing tools like Jira. Most importantly, we seek individuals who view each new incident as an opportunity to learn and are motivated by continuous improvement.