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Information Systems Engineer

21/02/2025
PermanentMoroccoOn site
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Job description

The IT Systems Engineer will play a critical role in providing technical support and ensuring the smooth operation of IT systems within the organization. Key responsibilities include:

  • Acting as the primary point of contact for local IT matters, ensuring high levels of customer satisfaction by addressing user needs and coordinating on-site service escalations.
  • Monitoring and managing support requests, incidents, and escalations, keeping users and stakeholders informed of progress.
  • Investigating and resolving technical issues within their area of expertise, escalating complex problems to relevant teams or external service providers when necessary.
  • Monitoring application systems, identifying performance trends, and taking corrective actions to optimize system performance and prevent future issues.
  • Collaborating with development teams and software suppliers to enhance systems and address user requirements.
  • Providing end-user training and support for specific applications, ensuring users can effectively utilize available systems and tools.
  • Managing third-party vendor activities, including HSSE compliance, repairs, and maintenance of IT infrastructure.
  • Participating in IT operations and support activities across the broader organization as required.



Profile description

The ideal candidate will have:

  • A minimum of 3 years of experience in IT systems engineering, with a strong background in SAP environments.
  • BAC+5 : Engineering school diploma or university diploma
  • Proven experience in end-user support and IT help desk operations, with a solid understanding of ITIL processes and call-logging systems.
  • Strong technical knowledge across various IT domains, including:
    • Hardware: Nutanix servers, Cisco & Aruba networking equipment, Lenovo desktops and laptops.
    • Operating Systems: Windows 11/12, Windows Server, MS SQL Database.
    • Security: Commvault, Carbon Black, Zscaler, FortiClient, BigFix, Fortigate Firewall.
    • Telecommunications: Aruba and Cisco switches, routers, and PABX systems.
    • Applications: Microsoft Office 365, Intune, FortiClient EMS, SharePoint, Teams, SAP GUI, Nexthink, CyberArk, SolarWinds, Citrix.
  • Excellent problem-solving, troubleshooting, and time-management skills.
  • Strong interpersonal and communication skills, with the ability to work effectively in cross-functional and multi-cultural teams.
  • Experience in global or virtual team environments and the ability to coordinate with multiple service providers.
  • A proactive approach to identifying and resolving critical IT issues, ensuring minimal disruption to business operations.


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