Job Purpose:

Provide first-line technical advice to direct accounts, industrial and transportation customers, as well as the company's sales force, on the use of the lubricants portfolio to maximize the technical attributes of the company's products and services for a commercial advantage, and to resolve any technical issues.

Responsibilities:

1. Support and establish a technical partnership with key direct accounts (gold and platinum):
2. • Provide first-line technical support to customers and sales staff.
   • Specify appropriate products to use for specific applications.
   • Prepare customer plant/equipment audits, lubrication surveys, and product rationalization audits.
   • Provide health, safety, and environmental advice.
   • Support and collaborate with the local marketing specialist.
2. Drive revenue and profit growth:
3. • Work closely with local sales and global accounts.
   • Foster cross/up-selling opportunities.
   • Refer complex technical issues.
   • Develop and provide appropriate training.

Key Challenges:

1. Balancing technical requirements with commercial pressures.
2. Working with a reduced product portfolio while meeting customer expectations.
3. Self-committing, balancing learning from others internally.
4. Ability to distill complex information and communicate it clearly and concisely.
5. Managing relationships with key customers and stakeholders.
6. Delivering results – accountability.
7. Competence in problem-solving and decision-making.
8. Maintaining a high volume of contacts.